Customer Support Specialist

In my most recent position, I administered after-market seal orders using SAP, Oracle, and Microsoft Teams for customers in Europe, Latin America, North Africa, and Israel.

Adeptly resolved product or service problems by attentively addressing customer complaints, identifying root causes, recommending optimal solutions, expediting corrections or adjustments, and ensuring complete resolution through proactive follow-up.

Successfully oversaw and managed sales accounts exceeding 3 million euros in monthly value, optimizing revenue streams and fostering client relationships.

Delivered accurate answers and presented alternative solutions, ensuring customer satisfaction.

Collaborated effectively with multiple departments within the organization, ensuring seamless interdepartmental communication and coordination.

Exhibited strong problem-solving abilities, consistently thinking outside of the box to resolve challenges.