I have extensive experience working in SaaS start-ups in a support capacity, with a focus on social media management and marketing. If you have content that needs scheduling, emails & DMs that need replies, or any other tedious little tasks that distract you from reaching your goals, leave them to me!

I have expertise in the following areas:

Public customer escalations resolved with empathy and care

Thorough, efficient technical troubleshooting

Content management for multiple social media platforms

Leveraging asynchronous communication tools to optimize remote work and proactively avoid misunderstandings or undue stress

UGC curation

Elevating your brand's customer experience through consistent enthusiastic engagement and empathetic support

Creating engaging, brand-aligned tone & voice guides

Hands-on experience with a wealth of technologies for ease of adaptation