community management @ later.com 🙌
Sarah Black
Customer Support Representative
Writer
Community Manager
Instagram
Khoros
Sprout Social
Later
Engaged with our users and fans via social media and online forums; provided social media marketing tips and strategies as well as product knowledge and support.
Produced external product documentation, internal training docs and videos.
Created brand-aligned voice & tone guide.
Compiled, analyzed, and presented user feedback and performance metrics.
Collaborated on engagement strategies to grow an audience to over 400K on Instagram and 30K members in our online forums.
