Question 1

How should I define the role of a freelance community manager?

Accepted Answer

To find the right community manager, you need to explain what you need clearly. Think about what platforms the community lives on. Decide on the main goals, like growing the group or having more chats.

Question 2

What qualities and experience should I look for?

Accepted Answer

A great community manager should know your industry well. They should have experience in building and nurturing communities. Look for someone who likes talking to people and solving problems.

Question 3

How can I set clear goals with a freelance community manager?

Accepted Answer

Start by listing what you want to achieve together. Make sure the goals are easy to track, like 'Increase group members by 20%.' Regular check-ins help keep everyone on track.

Question 4

What tools should I provide to the community manager?

Accepted Answer

Give access to any platforms the community uses, like social media. Also, share tools for scheduling posts or tracking analytics. Make sure they know how to use everything.

Question 5

How do I ensure they understand my brand?

Accepted Answer

Send them a brand guide or a document with key details. Let them know about your company’s vision and values. Setting up a call to discuss your brand's voice and style can be helpful.

Question 6

How long should onboarding take?

Accepted Answer

Onboarding should be smooth and straightforward. Aim for a few days or a week. Provide resources and contacts they might need to get started quickly.

Question 7

How can I track the progress effectively?

Accepted Answer

Set up weekly or bi-weekly meetings to discuss achievements. Use tools like dashboards for real-time updates. Check in on KPIs that match your goals.

Question 8

Should I plan for regular updates or reports?

Accepted Answer

Yes, ask for a simple report that shows progress towards goals. Reports can be weekly or monthly, depending on what's best. This keeps everything clear and on track.

Question 9

How do I handle the payments for their services?

Accepted Answer

Since Contra is commission-free, you can pay directly for services used. Agree on milestones or deliverables before starting. Securely make payments once they complete these goals.

Question 10

What should I include in the contract?

Accepted Answer

Include details like the scope of work, deadlines, and payment terms. Add in what tools they need access to. It helps everyone know what's expected and stay organized.