Optimizing Customer Support with Arketa Data Management
Karen
Optimizing Customer Support with Arketa Data Management
Overview
Arketa is a platform that supports scheduling, memberships, payments, and client management for wellness and coaching businesses. My role focused on keeping the system updated and providing customer support to ensure a seamless experience for both the business and its clients.Maintaining Accurate Data and Customer Support with Arketa
Challenge
The business needed:
Up-to-date client contact information and product listings
Accurate schedules for classes and appointments
Responsive support for client inquiries and booking issues
Reliable system maintenance to avoid errors or miscommunication
Solution
Using Arketa’s dashboard, I:
Updated contacts, products, and schedules to keep information accurate and current
Provided customer support, answering inquiries and resolving booking/payment concerns
Monitored client activity and ensured memberships reflected correct status
Coordinated with the team to maintain smooth daily operations
Results
Ensured 100% accuracy in schedules and product listings
Reduced client confusion by keeping contact and membership information current
Strengthened client trust through timely responses to support requests
Contributed to smooth operations and positive client experiences on the platform
Key Skills Highlighted
Arketa Dashboard Maintenance
Contact & Schedule Management
Product Updates & Data Accuracy
Customer Support & Communication
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Posted Sep 8, 2025
Optimized customer support and data management for Arketa using their dashboard.
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Timeline
Aug 25, 2025 - Ongoing
