2022 Work Sample #1
Amber Saunders
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Low-Code/No-Code
Video Producer
Technical Writer
Freshdesk
HTML5
Loom
Freshdesk Knowledge Base Implementation
As the sole Technical Writer for a prior employer, I spearheaded the migration of client-facing training materials from an internal repository to their newly designed knowledge base portal hosted via Freshdesk. Below are screenshots of the final product.
Knowledge Base Article Categories
Client can easily locate the most up to date product releases and help articles via the recent articles section of the knowledge base homepage.
The knowledge base's customer support functionality is integrated with the portal so that clients can submit tickets from knowledge base homepage.
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This knowledge base migration project highlights my documentation management skills. I also co-designed the Knowledge Base alongside the Director of Marketing.
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Tags
Low-Code/No-Code
Video Producer
Technical Writer
Freshdesk
HTML5
Loom
Amber Saunders
Tech Writer & Communications Specialist
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