Operations Project Manager
Elvia Miralda
I. Client Overview
Oodles Energy is a Startup (electrical vehicle sector) that offers Charging as a Service (CaaS) for property owners and property management. The subscription-based model is ideal for teams looking to outsource the installation, operation, and ongoing maintenance of EV charging amenities for their multifamily residences.
II. Challenges Faced
Limited Experience in EV Sector: As this was my first project involving EV charging infrastructure, I needed to quickly acquire knowledge about relevant regulations, safety protocols, and technical specifications.
Navigating New Partnerships: Building strong working relationships with external vendors specializing in EV charging infrastructure was crucial for project success.
Developing Standardized Processes: Oodles Energy was still in its early stages, and establishing standardized workflows for project management and client communication was an essential step.
III. My Strategic Role
As a Engineering and Operations Project Manager, my responsibilities are:
Project Management: Overseeing the successful planning, execution, and completion of EV charging infrastructure installation projects for various multifamily residences.
Internal/External Collaboration: Coordinating internal resources, such as engineering teams and project managers, while ensuring seamless communication and collaboration with external vendors for equipment procurement and installation.
Project Management Tools: Utilizing monday.com
Stakeholder Management: Fostering positive client and stakeholder relationships by providing regular updates, efficiently managing expectations, and addressing potential concerns.
Operational Efficiency: Identifying and streamlining processes to improve overall business efficiency, leading to faster project delivery and improved scalability for Oodles Energy.
Process Optimization: Identifying bottlenecks and inefficiencies in workflows, implementing process improvements and automation solutions to optimize business operations and reduce manual effort.
Risk Management: Proactively identifying potential risks and challenges in projects, developing contingency plans, and resolving issues quickly to maintain smooth workflows and ensure successful project outcomes.
CRM and Reporting: Optimizing the CRM process to effectively track leads, manage client relationships, and generate insightful reports about project performance.
IV. Strategies and Implementation
My strategic role in this project involved several key functions:
monday.comCRM Implementation: Developed and implemented a robust CRM system within
monday.comReporting and Analytics: Collaborated with the internal data team to establish reporting dashboards within
Process Optimization: Identified recurring bottlenecks in project workflows, particularly regarding permit approvals and communication with external vendors. Implemented automated reminders and communication protocols to streamline processes.
V. Results Achieved
On-Time Project Delivery: All the EV charging infrastructure projects were completed successfully within the agreed-upon timelines.
Improved Client Satisfaction: Regular communication and timely project updates ensured that clients were kept informed and satisfied.
Streamlined Operations: Developed standardized workflows and implemented automation solutions to optimize project management, resulting in faster project delivery and reduced administrative burden.
Data-Driven Decision Making: Established reporting tools provided valuable insights into project performance, allowing for proactive adjustments and continuous improvement.