Responded to over 300 customer inquiries per day via Zendesk, maintaining a 98% satisfaction rating

and reducing average response time by 30%.

Communicated with over 500 customers through Zendesk chat and email daily, providing technical

support and addressing concerns, resulting in a 95% customer satisfaction rate.

As a pre-sales executive for Samsung's foreign clients, I successfully closed deals worth $1M by conducting detailed product demonstrations and effectively communicating the benefits of Samsung's millionofferings.