Help Desk Tool Setup, Customization, and Implementation

Create accounts for different user roles.

create agents

create administrators

create and manage organizations and groups

Customize Zendesk according to your corporate needs.

change logo and colors

customize Zendesk portal and forum

change URL to use your company URL (subdomain)

use user's company email address to receive or reply to support requests

configure other basic Zendesk settings (business hours, internationalization, satisfaction, etc)

Set up Zendesk advanced features to automate support processes.

set up macros (canned responses)

create views (ticket filters)

set up triggers

set up rules

define workflows

set up automations

set up third party integrations if needed

configure other required Zendesk settings for standard help desk operations

Configure other support channels to expand support capabilities a. FAQs and help articles.

Zendesk Voice (optional)

Zendesk Chat (optional)

Zendesk Forums (optional)

Social Media and other third-party integration (optional)

Customize reports and define metrics to monitor performance and identify areas that need improvement.

define SLAs

track satisfaction ratings from customer feedback

create, schedule, and generate performance reports on a regular basis

Review of existing Zendesk setup to further improve help desk processes and increase customer satisfaction