Technical Writing for Knowledge Base and Software Documentation

As a technical writer, I can curate, organize, and publish public-facing product documentation, including but not limited to:

- FAQs and help articles

- Illustrated step-by-step user guides

- User manuals

- Knowledge base publishing

- Process flows/flowcharts

- Research, reports, and white papers

- Infographics

- Screencast/video tutorials

Some of the products that I have previously provided documentation for include:

- mobile apps

- web- and cloud-based apps (SaaS)

- desktop software

- consumer electronics

- e-commerce websites and online services companies

My experience in curating user guides includes publishing in different formats such as MS Word, PDF, HTML, CRM (e.g. Zendesk Help Center) and screencasts/video recordings. I make sure that I will adhere to your strict standard quality guidelines, paying close attention to:

- use of simple to understand words and less technical jargon whenever applicable

- proper grammar

- capitalization

- spelling (UK/AU and US English)

- punctuation

- sentence structure

- annotated screenshots whenever necessary

Quick delivery and option for ongoing maintenance for future product updates. Feel free to get in touch and request for live sample works. Let's discuss your requirements and how I can help further streamline your customer service processes and improve customer satisfaction with professionally-written support documentation.