Technical Writing for Knowledge Base and Software Documentation
Let me improve your customers' overall experience with your products and services through professionally-written user guides and knowledge base.
software documentation
Researcher
Technical Writer
Copyscape
Google Docs
Microsoft Word
Help Desk Tool Setup, Customization, and Implementation
Help Desk CRM setup, implementation, and ongoing consultation to ensure optimum performance, adherence to support KPIs and improve overall CSat.
Technical Support Specialist
Customer Support Representative
Gorgias
HubSpot
Zendesk
WordPress Website Development and Maintenance
Led community forum support as a Happiness Engineer at Automattic, resulting in a 25% increase in user satisfaction and engagement.
WordPress Developer
Web Designer
Web Developer
Elementor
WooCommerce
WordPress