What experience should the Gorgias expert have?
Look for a freelance expert who has worked with Gorgias in eCommerce before. They should know how to use all of Gorgias’ features, like managing support tickets and creating automated responses. Their past projects should show they improved customer service in online stores.
How can a Gorgias expert improve our customer service?
A Gorgias expert can set up systems that reply to customers faster and manage support tickets efficiently. Ask if they can create custom automated responses for common questions. They might also provide insights from analytics to help your team get better at handling customer requests.
What examples of past projects should the Gorgias expert show?
The expert should share examples where they improved customer response times or streamlined service processes. Look for projects with detailed reports that highlight customer service improvements. Their past work should demonstrate successful integration of Gorgias into eCommerce businesses.
How should we define the project deliverables for a Gorgias expert?
Work with the expert to outline clear goals like shortened response times or effective ticket management systems. Agree on deliverables like set up of automated processes or analytical reports. A successful outcome should align with your customer service improvement needs.
How long will it take for a Gorgias expert to complete the project?
The timeline depends on project complexity, such as the number of automated responses needed. Discuss deadlines with the expert to ensure they can meet your expectations. A clear schedule helps both parties track progress and ensure timely completion.
What communication tools can we use with the Gorgias expert?
Use messaging apps or project management tools to stay in touch with the expert. Regular updates will help track the progress and make sure everything is on track. Choose a tool that makes collaboration easy for both parties.
How do we measure success in a Gorgias project?
Success should be measured by improved customer interaction times and efficiencies. Use analytics tools to assess if support tickets are managed faster. Clear KPIs should be in place to evaluate whether the set goals have been met.
What ongoing support should the Gorgias expert provide?
Ask the expert if they offer post-project support for troubleshooting or updates. Their role might include training your team to use Gorgias effectively. Ongoing assistance ensures the system continues to run smoothly.
How detailed should the expert's reports on customer interactions be?
Reports should include data on response times, common customer issues, and ticket management efficiency. These details help in making informed decisions for future improvements. The expert should present the data in a clear and understandable format.
Who is Contra for?
Contra is designed for both freelancers (referred to as "independents") and clients. Freelancers can showcase their work, connect with clients, and manage projects commission-free. Clients can discover and hire top freelance talent for their projects.
What is the vision of Contra?
Contra aims to revolutionize the world of work by providing an all-in-one platform that empowers freelancers and clients to connect and collaborate seamlessly, eliminating traditional barriers and commission fees.
