Customer Support Specialist

Chika Olayoole

(1)

Starting at

750

/mo

About this service

Summary

As a Customer Support Specialist, I offer expert, responsive customer service across multiple channels (email, phone, live chat, social media) to ensure your customers receive timely and effective assistance. With a focus on issue resolution, I manage customer inquiries, escalations, and case management, ensuring swift responses and high-quality service. I also create and maintain a knowledge base to empower customers with self-service options, gather and analyze customer feedback, and implement customer retention strategies to boost satisfaction and loyalty. My services are designed to streamline your customer support operations, enhance customer experience, and help you build long-term relationships with your audience, driving brand loyalty and business growth.

What's included

Multi-Channel Support
Proficient in providing support via email, chat, phone, and social media platforms.
Issue Resolution
Skilled in troubleshooting and resolving customer complaints efficiently.
Process Improvement
Identify opportunities for process improvements based on recurring customer issues, and collaborate with internal teams to enhance the overall support process.
Customer Account Management
Assist with account-related inquiries, such as billing issues, account settings, and usage inquiries, ensuring that customers have a seamless experience.
Ticket System Management
Manage and prioritize customer support tickets, ensuring they are addressed within a specified timeframe and escalating complex issues appropriately.
Customer Support and Issue Resolution
Address community members’ concerns or inquiries promptly and professionally, offering solutions or escalating issues when necessary. Provide consistent, high-quality support to maintain a positive community atmosphere.
Content Creation for Community Platforms
Develop and share relevant content (posts, articles, videos, infographics) that resonates with the community, sparks conversation, and adds value to the members.
Onboarding New Members
Welcome new members to the community, provide them with helpful resources, and guide them on how to engage effectively within the community.

Recommendations

(5.0)

Crixtover Edwin • Koulture Kanvas LLC

Client • Dec 30, 2024

Recommended

Chika Olayoole is a professional virtual assistant renowned for her efficiency, attention to detail, and ability to manage a wide range of administrative tasks. From scheduling and email management to research and data organization, she handles every responsibility with precision and care, making her an indispensable partner for busy professionals and entrepreneurs. Chika’s reliability is another standout feature. She consistently meets deadlines and delivers high-quality results. She's 10/10

Skills and tools

Customer Support Representative

Community Manager

Community Support Specialist