Global Application Support Specialist
Allen Zamora
As a Technical Support Engineer, I provided global assistance to application users, expertly handling technical inquiries and troubleshooting through HelpScout. I meticulously documented issues and newly acquired knowledge in Notion to enhance the support process. My role required constant communication with both clients and team members via Slack and email, ensuring that technical challenges were swiftly resolved and that users received top-tier support.
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Posted Aug 31, 2024
Provided global tech support via HelpScout, resolved issues, documented solutions in Notion, and maintained seamless communication through Slack and email.
