Digital Content & Tech Support Manager

As a Production Manager, I played a pivotal role in ensuring the seamless operation of digital content management and technical support. My responsibilities included providing comprehensive WordPress and software technical support to both internal and external clients, ensuring their needs were met efficiently. I managed the setup of plugins and scheduled blog posts on WordPress, as well as the creation and scheduling of email newsletters using Drip and Mailchimp. Additionally, I orchestrated social media content across platforms using Buffer, while tracking progress and maintaining clear communication through Trello and Slack. My role also involved documenting and maintaining Standard Operating Procedures, ensuring consistency and quality across all tasks. This position demanded strong organizational skills and a keen eye for detail, which I consistently demonstrated in my daily work.