EDPO is a platform that provides training and competency tracking for police and emergency services officers. I was responsible for creating an engaging and user-friendly platform that allowed officers to track their progress and training milestones.
Role
Senior Product Designer
Scope
Design Audit
Design System Transition and Adoption (SalesForce)
New Features Implementation
Integration and Connection to Services (API)
Duration
18 Months
Problem Statement
Officers needed a more streamlined and intuitive platform to manage training schedules, track competencies, and access educational resources in real-time.
Approach
• User Research with Emergency Services: Engaged with police and emergency service officers to map out their training journeys and identify bottlenecks in the existing system.
• Design for Mobile-First Access: Focused on mobile usability since many officers access the platform while on the go.
• Gamification of Training Progress: Incorporated gamification techniques to enhance engagement, such as badges and progress tracking.
• Outcome: The platform saw a 25% increase in training completion rates and higher engagement from officers.
