Comprehensive Zendesk Macro Revamp by Kristine PinedaComprehensive Zendesk Macro Revamp by Kristine Pineda

Comprehensive Zendesk Macro Revamp

Kristine Pineda

Kristine Pineda

Customer Support Representative

Operations Manager

Google Sheets

Google Sheets

Zendesk

Zendesk

Current State Analysis

Categorization and Tagging

Development

Testing & Validation

Training & Documentation

Deployment

Evaluation & Continuous Improvement

Like this project

Posted Jun 14, 2024

A full Zendesk Macro Revamp project aimed to optimize and enhance the efficiency of the customer support operations by overhauling the existing macro list.

Likes

0

Views

12

Tags

Customer Support Representative

Operations Manager

Google Sheets

Google Sheets

Zendesk

Zendesk

Kristine Pineda

Kristine Pineda

Customer Success & Operations Expert 🌟

Enhancing Customer Satisfaction and Trustpilot Ratings

Enhancing Customer Satisfaction and Trustpilot Ratings

Streamlined Operations

Streamlined Operations

Join 50k+ companies and 1M+ independents

For independents

Contra Pro Manage freelance projects Get verified as an expert Find jobs Get discovered Sign contracts Send invoices Commission-free payments

For companies

For companies Manage team projects Share hiring workspace Post jobs Discover contractors Sign contracts Approve invoices Global payments & tax compliance

Use Cases

For companies For freelancers For creator tools For agencies For VCs

Resources

Partner networks Advertising Hackathons Creative Human Data Human Creativity Benchmark Human in the loop API Project-based hiring calculator Guide to flexible hiring Guide for agencies Creator tools awards Customer stories Blog FAQs for freelancers FAQs for companies Referrals

Hire Freelancers

Explore all Top independents Design Engineering Marketing Music & audio Social media Video & animation Product Business consulting & HR Other

Company

Mission Careers Terms & conditions Privacy policy Cookie policy

Contact

Contact support

For independents

Contra Pro Manage freelance projects Get verified as an expert Find jobs Get discovered Sign contracts Send invoices Commission-free payments

For companies

For companies Manage team projects Share hiring workspace Post jobs Discover contractors Sign contracts Approve invoices Global payments & tax compliance

Use Cases

For companies For freelancers For creator tools For agencies For VCs

Resources

Partner networks Advertising Hackathons Creative Human Data Human Creativity Benchmark Human in the loop API Project-based hiring calculator Guide to flexible hiring Guide for agencies Creator tools awards Customer stories Blog FAQs for freelancers FAQs for companies Referrals

Hire Freelancers

Explore all Top independents Design Engineering Marketing Music & audio Social media Video & animation Product Business consulting & HR Other

Contact

Contact support

Company

Mission Careers Terms & conditions Privacy policy Cookie policy

© 2025 Contra.Work Inc