Comprehensive Zendesk Macro Revamp
Kristine Pineda
Current State Analysis
Categorization and Tagging
Development
Testing & Validation
Training & Documentation
Deployment
Evaluation & Continuous Improvement
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Posted Jun 14, 2024
A full Zendesk Macro Revamp project aimed to optimize and enhance the efficiency of the customer support operations by overhauling the existing macro list.
Enhancing Customer Satisfaction and Trustpilot Ratings
Streamlined Operations
