Enhancing Customer Satisfaction and Trustpilot Ratings
The project focused on improving our customer service satisfaction scores and boosting Trustpilot ratings.
Customer Success Manager
Customer Support Representative
Operations Manager
Google Docs
Google Sheets
Zendesk
Streamlined Operations
Optimized workflows for enhanced efficiency. Created custom triggers & automations for seamless support. Tailored SLAs to ensure timely and reliable service.
Customer Success Manager
Customer Support Representative
Operations Manager
Google Docs
Google Sheets
Zendesk
Comprehensive Zendesk Macro Revamp
A full Zendesk Macro Revamp project aimed to optimize and enhance the efficiency of the customer support operations by overhauling the existing macro list.
Customer Support Representative
Operations Manager
Google Sheets
Zendesk