Technical Support Representative – Apple Inc.

As a Tier 1 Technical Support representative for Apple, I provided frontline assistance to customers facing technical issues with their Apple products. This role required a deep understanding of Apple's technology and the ability to communicate effectively with users to diagnose and solve their problems.

Technical Assistance: Offered immediate technical support for Apple products, including troubleshooting hardware and software issues.

Customer Service Excellence: Ensured a positive customer experience by providing timely, accurate, and friendly support.

Problem-Solving: Utilized problem-solving skills to diagnose issues and guide customers through the resolution process.

Continuous Learning: Stayed updated on the latest Apple technologies and support techniques to provide expert advice and support.

These roles at IBM Philippines were instrumental in developing my customer service and technical support skills, laying the foundation for my subsequent promotion to Lead Process Trainer. My experience in these positions reinforced my commitment to excellence, continuous learning, and the importance of effective communication in customer support.