During my four years as a Customer Service Representative for the Sprint Account at IBM Philippines, I specialized in telecommunications support, providing exceptional service to customers with a wide range of inquiries. My role involved troubleshooting, account management, and billing support, ensuring customer satisfaction through effective communication and problem-solving skills. This experience honed my ability to listen and respond to customer needs, manage complex information, and deliver solutions in a fast-paced environment.
Key Responsibilities and Achievements:
Customer Inquiry Resolution: Addressed and resolved customer inquiries related to billing, service issues, and account changes, maintaining high levels of customer satisfaction.
Troubleshooting: Assisted customers with technical issues, guiding them through steps to resolve problems efficiently.
Account Management: Managed customer accounts, ensuring accurate billing and service customization according to customer preferences.
Team Collaboration: Worked closely with team members and other departments to provide comprehensive support and resolve issues promptly.
1 like · 10 views · Feb 18, 2025
Provided customer support, billing assistance, and account management for Sprint (US), ensuring efficient issue resolution and customer satisfaction.
