Customer Service Specialist – Sprint Corporation

During my four years as a Customer Service Representative for the Sprint Account at IBM Philippines, I specialized in telecommunications support, providing exceptional service to customers with a wide range of inquiries. My role involved troubleshooting, account management, and billing support, ensuring customer satisfaction through effective communication and problem-solving skills. This experience honed my ability to listen and respond to customer needs, manage complex information, and deliver solutions in a fast-paced environment.

Customer Inquiry Resolution: Addressed and resolved customer inquiries related to billing, service issues, and account changes, maintaining high levels of customer satisfaction.

Troubleshooting: Assisted customers with technical issues, guiding them through steps to resolve problems efficiently.

Account Management: Managed customer accounts, ensuring accurate billing and service customization according to customer preferences.

Team Collaboration: Worked closely with team members and other departments to provide comprehensive support and resolve issues promptly.