Relations & Key Account Management

Nia Nguyen

0

Sales Development Representative

Customer Support Representative

Microsoft Outlook

Real Estate

📌 Project Scope:
Helping businesses manage key client relationships, grow strategic partnerships, and optimize account management processes to drive long-term success and revenue growth. ✅ Deliverables: 1️⃣ Key Account Management Oversee and nurture high-value client relationships Ensure smooth communication, retention, and account expansion Handle contract renewals, negotiations, and upselling opportunities 2️⃣ Affiliate & Partnership Growth Identify and onboard strategic partners, affiliates, and collaborators Develop partnership programs that drive mutual growth Monitor performance metrics and optimize affiliate relationships
3️⃣ Customer Success & Retention
Implement customer engagement strategies to enhance satisfaction Develop churn prevention plans and improve client loyalty Gather and analyze feedback for continuous improvement
4️⃣ Onboarding & Account Optimization Guide new partners, affiliates, and key accounts through a seamless setup Provide training, best practices, and personalized onboarding support Ensure a smooth transition into long-term collaboration
5️⃣ Data-Driven Relationship Management Track KPIs, client behavior, and revenue growth Provide insightful reports on partner and key account performance Optimize strategies based on customer and affiliate trends
📍 Remote | Available for SaaS, fintech, and e-commerce businesses
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Posted Nov 1, 2024

Delivering luxury experiences & seamless event hosting for high-profile guests

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Timeline

Nov 22, 2022 - Dec 12, 2023

Clients

Vingroup

Tags

Sales Development Representative

Customer Support Representative

Microsoft Outlook

Real Estate

Nia Nguyen

Customer Support Specialist

Enhancing Customer Success in Real Estate
Enhancing Customer Success in Real Estate
Customer Support
Customer Support
 Customer Support & Operations Specialist
Customer Support & Operations Specialist
Customer Success & Affiliate Relations
Customer Success & Affiliate Relations