Telemedicine Platform and website Design for Chronic patients

Healthcare access in Bulgaria was a real problem on both sides: patients struggled to find the right doctor for their condition and often felt unsafe managing their disease alone, while doctors struggled with inefficient patient data management, leading to longer consultations and workflow bottlenecks. Dianurse was built to close that gap, focused specifically on chronic diabetes patients, pairing them with doctors and health coaches for ongoing disease management.

Using a continuous discovery-delivery approach, competitor analysis, personas, user flow mapping, and wireframe testing fed directly into the final product: a public-facing website, a full design system with documentation and a component library, and the brand design itself. The engagement model built around health coaches was central to the product, designed to support patients beyond a single doctor visit.

Remote usability testing directly shaped the design and implementation, and the impact showed up in real numbers: a 25-30% improvement in patient task completion for searching and booking appointments, and a 15-25% increase in efficiency for doctors managing schedules and prescriptions. Stakeholder feedback was strong enough that the project scope and contract were extended, and the design system itself became a reusable foundation for faster future product upgrades.

Contact me to know more.