Sales and Customer Support Representative
Samantha Kikule
As a customer service and sales representative for Buzz Events, I helped customers with complaints and questions and provided information about products and services while working with different companies ranging from banks like Stanbic bank Uganda to consumer brand companies like CocaCola among others at activations and product launch events by helping customers understand the product and answering questions about reservations alongside performing a sales role.
• Maintained a positive and empathetic and professional attitude towards customers at all times.
• Responded promptly to customer inquiries.
• Educated myself on different products and services offered by the client in order to accurately answer any questions raised.
Providing feedback on the efficiency of the customer service process.
Keeping records of customer interactions comments and complaints.
Ensure customer satisfaction and provide efficient support.
Among others
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Posted Sep 18, 2022
Dealt with customer complaints and queries and also provided product/service information to potential clients
