PawSStay: Pet Boarding Management

Raman Rayaprolu

UX Researcher
Product Designer
UI Designer
Balsamiq
Figma
ProtoPie

PawSStay

It's an app designed to streamline the management of pet stays in boarding facilities. It aims to simplify the booking process for pet owners while providing comprehensive tools for boarding facility managers to efficiently manage reservations, communication, and pet care.
Website Homepage of "PawSStay"
Website Homepage of "PawSStay"

Problem Statement

Pet owners often struggle to find reliable and convenient boarding facilities for their pets, while boarding facilities face challenges in managing reservations, communication with pet owners, and ensuring the well-being of pets during their stay.

Target Audience:

Pet owners seeking boarding facilities for their pets.
Boarding facility managers and staff responsible for managing reservations and caring for pets during their stay.

Research and Analysis:

Conducted market research to identify existing pain points in the pet boarding industry.
Analyzed competitor apps and services to understand strengths and weaknesses.
Surveyed pet owners and boarding facility managers to gather insights into their needs and preferences.

User Personas:

"Loving Lisa," a busy professional who needs a convenient and trustworthy boarding solution for her beloved dog while she travels for work.
"Caring Carl," a boarding facility manager dedicated to providing exceptional care for pets and ensuring a smooth booking process for pet owners.
(Note: The names have been altered to maintain user privacy)

Visual Design:

Key Features:

Pet owner registration and profile management for easy booking.
Seamless booking and reservation system with real-time availability.
Secure payment processing for hassle-free transactions.
Integrated messaging system for communication between pet owners and boarding facility staff.
Pet health records and emergency contact information accessible to boarding facility staff.
Feedback and review system to ensure quality service and improve user experience.

Usability Testing:

Conducted usability testing sessions with pet owners and boarding facility managers to gather feedback on the app's usability and effectiveness.
Incorporated user feedback to refine the app's design and enhance user satisfaction.
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