E-commerce/retail chat/email support (Macy's & JL&Partners)

✔Handled John Lewis & Partners (johnlewis.com)and Macy's (macys.com) CS campaigns, and managed order processing, and handled inquiries related to item availability and product information, ensuring customers had a seamless shopping experience.

✔Addressed delivery-related concerns, assisting customers with tracking orders, reporting issues, and ensuring timely resolutions.

✔Provided email and chat support, focusing on order tracking, damaged or missing items, and handling price match or refund requests within company policy.

✔Ensured compliance with company policies in all customer interactions