Community Support for The New School
May Do
Customer Success Manager
Customer Support Representative
Community Manager
Facebook
Instagram
The New School
Scope of work included:
Moderating online communities of over 2,400 admitted students, ensuring conversations are respectful and aligned with community guidelines.
Serving as primary point-of-contact for students and parents; responding to online queries from parties promptly, building relationships with students from the moment of admission to matriculation.
Ceating relevant content on student and university life for newly admitted students for the Welcome Center's Instagram.
Impact created:
Countless "thank yous", relevant classes, student clubs introduced, connections to various departments, and relationships established.
Identified pain points, observed patterns in student queries and community discussions, and escalated any issues when necessary.
Creating content aligned with patterns of students' concerns and queries.
Content impressions: 74% increase in accounts reached and a 107% increase in content interactions on Instagram.
