Community Support for The New School

Scope of work included:

• Moderating online communities of over 2,400 admitted students, ensuring conversations are respectful and aligned with community guidelines. 
• Serving as primary point-of-contact for students and parents; responding to online queries from parties promptly, building relationships with students from the moment of admission to matriculation.
• Ceating relevant content on student and university life for newly admitted students for the Welcome Center's Instagram.

Impact created:

• Countless "thank yous", relevant classes, student clubs introduced, connections to various departments, and relationships established.
• Identified pain points, observed patterns in student queries and community discussions, and escalated any issues when necessary.
• Creating content aligned with patterns of students' concerns and queries.
• Content impressions: 74% increase in accounts reached and a 107% increase in content interactions on Instagram.

Content sample: