Knowledge Base & Content Repository Management

I worked with a variety of content and knowledge systems to in both creation and administrative management to address user and technical needs.

Content and knowledge was scattered, full of gaps, and without a clear navigation structure.

In my role with all projects, my primary focus was to thoroughly comprehend the existing state of assets, user requirements, and future scaling objectives. I utilized this initial assessment to inform all content and knowledge management decisions throughout.

I was involved in all of the management areas of a content/knowledge repository.

Navigation architecture and user experience design

Tagging strategy

User permissions

Designing processes and evaluating integrations for an integrated tech stack

Identifying content and knowledge gaps

Assessing accessibility

Communication strategy for promoting usage

Content creation

Overall, my multifaceted involvement in the project spanned diverse management areas, combining a strategic approach with meticulous execution to optimize the content and knowledge repository's effectiveness and impact.

300% repository usage increase in 1st year with steady usage increase after

Clear communication of repository location and purpose resulted in it being viewed as a trusted and regularly used asset. This from user feedback.

Content found in consistent locations and easily navigable