User-focused Content | Content Generalist

Knowledge Base & Content Repository Management
Knowledge Base & Content Repository Management

I worked with a variety of content and knowledge systems, both in creation and administrative management, to address user and technical needs.

Business Consultant
Freshdesk
G Suite
WordPress

Software Assessment & Rollout
Software Assessment & Rollout

Rollout of video management system. Software assessment, documentation, and communication/training plan for adoption.

Business Consultant
Google Drive
WordPress

Knowledge Current State Assessment
Knowledge Current State Assessment

An assessment of organizational knowledge for a mature org with scattered knowledge across siloed departments. Where does the use/sharing of knowledge stand?

Business Analyst
Business Consultant
Microsoft Word
Notion