Martha Nwoye
Customer Experience Specialist | Support & Success
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Meet Martha
Customer Experience specialist with nearly 5 years supporting and training teams in financial services, plus mid-level UI/UX experience. I help companies reduce churn and improve CSAT through escalation handling, QA coaching, and process fixes, spotting when a support issue is really a UX issue and fixing it at the source. I am open to CX, support, and UX-adjacent projects.
Rate
$75 - $100/hr
Skills and tools
Details
Lagos, Nigeria
(GMT-1) West Africa Time (WAT), ±3 hours
Professional Working Proficiency in English • Limited Working Proficiency in German