Social Media Community Manager
Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time Contributed to brand community by responding to DMs and comments
Customer Support Representative
Social Media Manager
Community Manager
HootSuite
Instagram
Microsoft Office 365
Zendesk
Social Media Customer Care Strategist
Developed a customer focused social media strategy that increased engagement b y 70% and decreased the first response and handle time by 66%.
Customer Support Representative
Project Manager
Social Media Manager
Confluence
HootSuite
Microsoft Office 365