Maksim Kosourov

A slow quote isn't just an internal inefficiency. It's lost deals.

When a client asks for a quote, they're asking several suppliers at once, and they're deciding in that window. A quote that lands a day later arrives after the decision has started forming — sometimes after it's...

A recruitment agency, 17 people, calling clients from personal phones and SIM cards they'd bought themselves. No recording, no routing, no link to the CRM. Nobody could see who called whom, or what happened after.

The number that moved wasn't obvious. We set up an auto-attendant...

~170 leads a month across a website quiz and a Telegram bot. Managers stopped collecting basic information by hand — about 14 minutes saved per lead.

The part that made it work wasn't the bot. It was the trade.

A qualification form asks people to give you something and offers...

A client asked me to automate their follow-up emails. Recruiters were forgetting to chase candidates, and good people went cold.

I automated it. It took two days.

Then I looked at where their time was actually going. Every new vacancy meant an hour of manual research — salary...