“It found a time that worked for four people in about ten seconds.”
Coordinating four calendars used to mean a long reply-all thread. The scheduling agent checked every calendar at once and proposed three slots that actually worked done before the thread would've even gotten its...
“We asked for a review before the job was actually finished.”
Early trigger fired on a status update that wasn't really “done” yet awkward timing, one confused client. Now the request only fires on the true final completion step.
→ Getting the trigger right matters more than getting the message right.
“The review request landed right when I was happiest with the result.”
Timing is everything with review requests. This one went out the moment a job was marked complete not three weeks later when the memory had faded. The client left a 5-star review within the hour.