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A voice agent for a clinic shouldn't treat every call the same.
“I need a cleaning next month” and “my tooth is killing me” need completely different next steps: one gets a booking slot, the other gets a human, fast.
When I build booking agents, like my Medicare appointment setter with Vapi, Make and Google Calendar, the routing rules are worth deciding before the script.
If you run or build for a clinic: which calls should never be handled by AI alone?
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An AI agent that asks before everything is a to-do list with extra steps. One that never asks is an apology email waiting to happen.
Built both for a concept invoice agent. Same 4 late clients, same $3,860. Which one gets to email your clients, A or B?
2 voted
67%
1 voted
33%
3 votes
Closed
I've built two automation systems for doctors and clinics. Not every clinic needs one first.
The question is where patients drop off. Before they book, or after?
If they leave before booking, the problem is the booking page. Too many steps, unclear services, no available times on mobile.
If they book and then no-show, skip the forms or never come back, that's a workflow problem. A nicer page won't touch it.
Open last month's appointments. If the gap is in new bookings, fix the page. If it's in everything after the booking, automate.
This screen is from Tnua, a practice UX/UI project with a fictional physio clinic, so the patient data here is mock.
Do you usually find the drop-off before the booking, or after?
