Freelance Operations Managers in Laurel

Freelance Operations Managers in LaurelFreelance Operations Managers in Laurel

Projects People

Margaret LeDane

Architecting automated systems for nonprofit & retail ops.

New to Contra

Architecting automated systems for nonprofit & retail ops.

Cover image for Inventory Integrity: Custom 3-Ply Loss

Inventory Integrity: Custom 3-Ply Loss Prevention The Challenge: Annapolis Lighting faced significant inventory shrinkage and untraceable losses across six retail locations due to a lack of visibility into defective merchandise and vendor returns. The Solution: I designed and implemented a proprietary Defective Merchandise Tracking System. Using a 3-ply reconciliation logic (Product/Vendor/Buyer), I created a closed-loop audit trail that accounted for every unit from the moment of defect to the final vendor credit. The Impact: - 15% Reduction in Shrinkage: Reclaimed lost revenue through precise inventory tracking. - 100% Audit Visibility: Provided leadership with real-time data on vendor performance and product quality. - Scalable: Deployed across all 6 locations and the central warehouse.

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Cover image for CRM Migration: $60K+ Annual Cost

CRM Migration: $60K+ Annual Cost Recovery The Challenge: Annapolis Yacht Sales was overpaying for a complex CRM (Salesforce) that was misaligned with their niche industry needs, resulting in high overhead and fragmented data. The Solution: I led the end-to-end migration to YATCOBoss. I audited digital inventory systems to resolve long-standing inaccuracies, mapped data for 100% integrity, and trained staff to ensure a seamless transition without service interruptions. The Impact: - $60,000+ annual reduction in software overhead. - 100% asset visibility across digital and physical inventory. - Seamless handoff to internal teams for independent management.

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Cover image for Healthcare Systems: Automating Volunteer Onboarding
The

Healthcare Systems: Automating Volunteer Onboarding The Challenge: Luminis Health Gilchrist Lifecare Institute required a scalable tracking system to replace manual data entry that was consuming 15+ hours weekly and risking compliance gaps. The Solution: I architected a closed-loop integration between a custom data structure and Better Impact software. I designed column-mapped synchronization, automated emails, and engineered the system for 100% audit-ready accuracy. The Impact: 15+ hours reclaimed weekly. 40% faster onboarding lead times. 100% compliance for all healthcare records.

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Cover image for Systems-Driven Growth: Doubling Donor Participation
The

Systems-Driven Growth: Doubling Donor Participation The Challenge: Luminis Health’s blood donor program faced administrative friction and manual scheduling hurdles, resulting in inconsistent donor turnout and high staff overhead. The Solution: I architected a repeatable donor engagement system by integrating Calendly for automated scheduling and designing automated email workflows. I managed high-volume appointments within a HIPAA-compliant EMR system to ensure data privacy and operational accuracy. The Impact: - 100% Increase: Doubled monthly blood donations within the first 30 days. - Zero Manual Friction: Eliminated the need for manual appointment coordination. - HIPAA Compliant: Maintained strict data privacy during high-volume operations.

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Operations Manager(3)

District of Columbia, USA

Operational Strategy & Process Improvement Expert

Operational Strategy & Process Improvement Expert

Cover image for Revamping Financial Service Operations for Enhanced Advisor Sup…

Revamping Financial Service Operations for Enhanced Advisor Sup…

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Cover image for Strategic Enhancement of an AML Compliance Program

Strategic Enhancement of an AML Compliance Program

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Cover image for Case Study: Strategic Transformation in Compliance Management

Case Study: Strategic Transformation in Compliance Management

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Operations Manager(2)

Optimizing ops, boosting marketing impact, driving growth.

Optimizing ops, boosting marketing impact, driving growth.

Cover image for Case Study: Marketing Strategy for "City Bites"

Case Study: Marketing Strategy for "City Bites"

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Cover image for Case Study: CRM Transformation for “StyleHive”

Case Study: CRM Transformation for “StyleHive”

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Cover image for Case Study: Hiring System Optimization for ShopEase

Case Study: Hiring System Optimization for ShopEase

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Operations Manager(2)

Hileena Gebreyesus

PROCollege Park, USA

Fractional COO for founders ready to scale

New to Contra

Fractional COO for founders ready to scale

Cover image for The leadership team needed clarity

The leadership team needed clarity on ownership and decision-making as the company scaled. I implemented an Accountability Chart in Ninety (EOS) to clearly define roles, responsibilities, and ownership across departments. This eliminated overlap, reduced decision bottlenecks, and created clearer accountability for leadership and team members. Shared here is a snippet of the finalized chart.

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Cover image for Hiring rarely takes too long

Hiring rarely takes too long because of talent. It takes too long because of indecision, unclear handoffs, and broken workflows. This project shows how I redesigned the hiring process to reduce time-to-hire to 10 days by tightening ownership, standardizing steps, and removing unnecessary delays. Sharing a snapshot of that system here.

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Cover image for Recruitment breaks down when too

Recruitment breaks down when too much lives in people’s heads. As teams scaled, I saw the same issues repeat: inconsistent handoffs, unclear ownership, and decisions depending on who happened to be online. So I documented the full recruitment workflow, step by step, into clear SOPs the team could actually use. These SOPs turned tribal knowledge into a repeatable system and reduced friction across recruiting, ops, and account management. Sharing a snippet here from that work.

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Cover image for The company needed to scale

The company needed to scale its SDR team fast, but onboarding was entirely manual. I designed a 7-module SDR training program with clear, repeatable SOPs for all incoming hires. The result: onboarding time reduced by one week and a smoother handoff for leadership. This is one module from the full training build.

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Operations Manager(1)

Melanie Whitney

Remote Business Ops & EA Pro | Systems, Hiring, & Onboarding

Remote Business Ops & EA Pro | Systems, Hiring, & Onboarding

Cover image for Executive Support & Calendar Management for Startup CEO

Executive Support & Calendar Management for Startup CEO

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Cover image for Remote Onboarding Process Development for SaaS Team

Remote Onboarding Process Development for SaaS Team

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Cover image for Remote Onboarding Experience for SaaS Company

Remote Onboarding Experience for SaaS Company

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Operations Manager(1)

Albara Ibn Keith

Washington, USA

Operations Systems Coordinator

New to Contra

Operations Systems Coordinator

Wordmark breakdown

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Cover image for Landing Page that I built for my client.

Landing Page that I built for my client.

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Cover image for Here is a recent project that I worked on. In this project, ...

Here is a recent project that I worked on. In this project, I helped rebrand and create a backend system and infrastructure that helped the team's workflow when it comes to organizing, booking, and response times.

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Icon logo breakdown on a previous project I worked on.

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Operations Manager(3)

Olutomi Ibikunle

Falls Church, USA

Operations & reporting support for small teams

New to Contra

Operations & reporting support for small teams

Cover image for Client Onboarding Process Cleanup (Sample)

Client Onboarding Process Cleanup (Sample)

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Cover image for Client Onboarding Process Cleanup (Sample)

Client Onboarding Process Cleanup (Sample)

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Cover image for Operations & Documentation Cleanup — Sample Project

Operations & Documentation Cleanup — Sample Project

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Cover image for How I Approach Operations & Documentation Cleanup When suppo...

How I Approach Operations & Documentation Cleanup When supporting small teams, my focus is always clarity and follow-through. I start by reviewing existing documents, trackers, and workflows to identify gaps, duplication, and friction. From there, I simplify processes, clarify ownership, and document what actually needs to be repeatable. My goal is not to over-engineer systems, but to leave teams with clear processes, organized documentation, and lightweight reporting they can maintain.

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Operations Manager(5)