Recruitment breaks down when too much lives in people’s heads.
As teams scaled, I saw the same issues repeat: inconsistent handoffs, unclear ownership, and decisions depending on who happened to be online. So I documented the full recruitment workflow, step by step, into clear SOPs the team could actually use.
These SOPs turned tribal knowledge into a repeatable system and reduced friction across recruiting, ops, and account management.
“We started with just a name and some vague ideas. They left us with a brand.” That’s how our client described their experience working with us on The Growth Fit.
There was no existing identity to refine. Our job was to take an early-stage idea, understand what the brand needed to stand for, and turn it into a visual system with enough clarity and character to grow with the business.
That meant exploring, challenging our own decisions, and going back to the drawing board when something wasn’t landing well. The result was a system built around one central idea: the right fit, carried consistently through the identity, motion and brand touchpoints.
The complete project is live. If you’d like to see how the idea developed into the full identity system, you can explore the case study here: The Growth Fit
At CRITER.AI, we’re building AI that helps migrants avoid expensive legal mistakes and visa bans by auditing Australian visa applications against immigration law. We’ve been getting a healthy amount of investor interest, but there was one recurring piece of feedback: our pitch deck was lackluster.
Fair enough. As a lawyer, my creativity usually goes into finding the legal issue everyone else missed, not deciding which shade of blue says “invest now.”
So we set out to change that. We chose Contra over its competitors because the caliber of people looked considerably stronger.
When I posted our request for a pitch-deck redesign, I expected a few people to reach out with quotes. As of today, we have had 303 applicants.
For a bootstrapped business, working through that volume was simply impossible. So we created a challenge:
“Here is my pitch deck. Pick the slide you think needs the most work, and show me what you can do.”
What followed was fascinating.
101 applicants (around 1/3) never replied. Of those who did, around 10% simply reiterated what they had already said. One person replied that, with 250 applicants, they were not going to bother trying. lol.
Several asked whether the test would be paid. 12 sent a quote for the work to be paid first, after which I could decide whether to go further.
Less than 25% of the applications were obviously AI-generated. We are by no means AI-phobic, but the Claude watermark was perhaps a little too much. You know who you are dude!
2 people had trouble opening the Google file we sent. I’m still not entirely sure why.
7 people were so impressed by the work they did that they watermarked it, labelled it “draft,” or otherwise made it impossible to download for further review.
12 people reached out through LinkedIn rather than the app; a further 18 emailed; and 1 person even called me.
18 people not only sent an example slide; they also signed up for our free immigration-advice beta test.
From 303 applicants, we narrowed the field to 15 people who were simply too good to ignore.
Every one of those candidates took the time to understand what we were trying to do, what CRITER.AI is about, and spoke to us as people rather than as another job listing. Two spotted mistakes in the pitch deck that we would not have noticed without them. Another created a 3-minute Loom presentation explaining the changes they made and why they mattered. Most went beyond the requested single slide. One applicant redesigned the entire pitch deck and sent it watermark-free.
It was a difficult decision, but the person we chose had just that little bit more talent than an exceptionally strong group. They not only showed that they understood what we wanted and impressed us with the slide they redesigned; they also suggested another slide we had never considered relevant, then created it using information we had not even provided.
They took our AI immigration-law business and made our pitch deck speak to investors on a human level.
Can't wait to come back to resign our website, social media and other design work.
The industry standard for field service scheduling shows three to four technicians at a time, surrounded by completed appointments that are no longer relevant. Dispatchers spend their day mentally filtering noise just to see what is actually happening.
We designed a view where the full team's day is visible at once. All technicians, all AI-powered routes, who is running late, who has gaps, accessible from one place without opening a single individual profile. The view scrolls dynamically with time so completed appointments drop away and the focus stays on what still matters.
For a team of 150 technicians, the filter lets the dispatcher narrow to a specific group, region, or area in seconds. Tomorrow's schedule is already built before anyone starts work because the AI pre-builds routes based on recurring appointments.