Remote Onboarding Experience for SaaS Company by Melanie WhitneyRemote Onboarding Experience for SaaS Company by Melanie Whitney

Remote Onboarding Experience for SaaS Company

Melanie Whitney

Business Development Specialist

Human Resources Manager

Business Operations

ClickUp

G Suite

Slack

Computer Software

As a Business Ops & EA Pro, I built a full remote onboarding experience for a global SaaS company. I led the creation of internal SOPs, onboarding documentation, checklist systems, and HRIS data cleanup, ensuring clarity, consistency, and compliance.

Tools used: Google Workspace, ClickUp, DocuSign, SharePoint, QuickBooks, Carta, Slack

Key results:

Reduced onboarding time by 40%

Created a repeatable process scalable for growth

Boosted new hire satisfaction through clear, consistent communication

Integrated onboarding with payroll and compliance workflows

Supported a hybrid HR/EA role to streamline both admin and people ops

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Posted Jul 14, 2025

Created a fully remote onboarding system with SOPs, HRIS cleanup, and documentation to streamline hiring and boost new hire experience.

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