Redesigning Broken Checkout Flows to Enhance User TrustRedesigning Broken Checkout Flows to Enhance User Trust
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
A booking app changed my appointment time without telling me, I found out 3 days later.
As a designer, that's not just a bad day. It's a sign the checkout flow is broken.
I mapped the existing flow, found where it was failing silently, and redesigned the cart screen around one idea:Before you pay, you should know what you're getting, what you might lose, and how much time you have.
The original screen was silent on all three. Mine isn't a live slot timer, a free item that actually looks free, pricing detail that's there when you want it and gone when you don't.
This is what I look for on every project not just how a screen looks, but where it quietly breaks trust.
Full breakdown link in comment. If your product has a flow that feels "fine" but underperforms, that's usually where I'd start.

1 voted

20%

Before

4 voted

80%

After

5 votes

Closed

Sajid's avatar
I like that this starts from a trust problem rather than a UI problem.
One thing I'd challenge though if the core issue was an appointment changing without notice, I'd expect part of the solution to focus on change visibility and communication as well.
The checkout is definitely...
Boluwatife's avatar
Going with the after look
Back to feed
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started