Redesigning Broken Checkout Flows to Enhance User TrustRedesigning Broken Checkout Flows to Enhance User Trust
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A booking app changed my appointment time without telling me, I found out 3 days later.
As a designer, that's not just a bad day. It's a sign the checkout flow is broken.
I mapped the existing flow, found where it was failing silently, and redesigned the cart screen around one idea:Before you pay, you should know what you're getting, what you might lose, and how much time you have.
The original screen was silent on all three. Mine isn't a live slot timer, a free item that actually looks free, pricing detail that's there when you want it and gone when you don't.
This is what I look for on every project not just how a screen looks, but where it quietly breaks trust.
Full breakdown link in comment. If your product has a flow that feels "fine" but underperforms, that's usually where I'd start.
Before
After

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