Adam Warden
Customer Success | Intercom Specialist
If you use AI correctly, you can make your customer experience more human. Here’s a useful example:
You waited anxiously to buy tickets online to see your favorite band, Twenty One Pilots, play live. Tickets sell out almost instantly, but you somehow manage to grab tickets for...
The bar has never been lower for customer support.
Especially in the age of AI.
Everyone has had at least one terrible support experience with a large business that definitely could have invested more resources to make it at least decent (trying so hard to not tag any...
💡 Here is a tip I learned after helping over 10,000 customers that can help you get closer to a +95% CSAT score:
Managing expectations leads to lower frustration.
If the person you are talking to has to wait for any period of time before they hear from you (or someone else)...