💡 Here is a tip I learned after helping over 10,000 customers that can help you get closer to a +95% CSAT score: Managing expectations leads to lower frustration. If the person you are talking to has to wait for any period of time before they hear from you (or someone else) again, you should give them an estimation of how long they can expect to wait. If you don't have a good estimation, let them know you will reach out again once you have news, and occasionally check in to remind them you are still aware of their request/issue.