Samson Hendrix
Fix your customer journey, end to end, promoting real change
New to Contra
Samson is building their profile!
Meet Samson
CX and Operations leader with 5+ years owning end-to-end customer journeys across digital, e-commerce and support channels. I help businesses improve CSAT, reduce escalations and get more from their platforms and teams. Hands-on experience with Zendesk, AI support agents and CRM migrations. I turn operational complexity into clear outcomes. Experience in leadership and management development.
Identity verifiedVetted for secure and trusted collaboration.
Rate
$25 - $50/hr
Skills and tools
Details
Manchester, UK
Fluent in English • Limited Working Proficiency in Japanese