Senior CX & Operations leader, now open to remote work.
14+ years building and running customer support across BPO, fintech, manufacturing, and retail — leading distributed teams and turning messy support queues into systems that scale.
I've spent over 14 years building and leading customer service teams, turning frustrated tickets into loyal customers and messy support queues into systems that scale.
What I bring to a remote team:
• Support team building & training from...