Everyone's talking about AI making things.
Here's the CX angle I live every day:
AI can draft the reply. It can't own the outcome.
I've built AI-driven workflows, chatbots, ChatGPT-assisted responses, automated ticket routing, that cut resolution time 30% and dropped average...
Most support teams "resolve" a ticket and move on. The best ones close the loop, they go back 48 hours later and ask: did that actually fix it?
That habit is why my teams held 98% CSAT while I cut resolution time by 30%. Speed didn't come from rushing, it came from better SOPs,...
Senior CX & Operations leader, now open to remote work.
14+ years building and running customer support across BPO, fintech, manufacturing, and retail — leading distributed teams and turning messy support queues into systems that scale.
A few things I'm proud of:
• 98% CSAT...
Everyone's talking about AI making things — Midjourney, ChatGPT, the works But here's the CX angle nobody's saying loudly enough:
AI can draft the reply. It can't own the outcome.
I use AI daily to speed up support, summarizing tickets, drafting first responses, spotting patterns...
CX leader, now open for remote work.
I've spent over 14 years building and leading customer service teams, turning frustrated tickets into loyal customers and messy support queues into systems that scale.
What I bring to a remote team:
• Support team building & training from...
