Everyone's talking about AI making things. Here's the CX angle I live every day: AI can draft the...Everyone's talking about AI making things. Here's the CX angle I live every day: AI can draft the...
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Everyone's talking about AI making things.
Here's the CX angle I live every day:
AI can draft the reply. It can't own the outcome.
I've built AI-driven workflows, chatbots, ChatGPT-assisted responses, automated ticket routing, that cut resolution time 30% and dropped average handle time 10%. It made my teams faster.
But an angry, confused, about-to-churn customer? Still a human job. AI handles the volume so people can handle the moments that matter, which is how you keep 98% CSAT while scaling.
The teams winning right now aren't replacing support with AI. They're using it to give support more time to be human.
How's AI showing up in your workflow?
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The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started