Effective Troubleshooting in ICT Customer Support
Reonanda resolved numerous minor IT issues efficiently, demonstrating strong problem-solving skills within the ICT sector.
Customer Support Representative
Copywriter
Translator
Postman
Zendesk
Bilingual Customer Service Enhancements
By utilizing proficiency in both Bahasa Indonesia and English, Reonanda improved customer satisfaction rates in a multilingual support environment.
Customer Support Representative
Technical Writer
Translator
Microsoft Office 365
Zendesk
Optimizing Customer Support for Mobile Messaging Apps
Reonanda streamlined the customer support process for a mobile messaging app, successfully handling up to 100 tickets daily.
Technical Support Specialist
Customer Support Representative
Technical Writer
Microsoft Office 365
Postman
Zendesk