Utilities Org: Customer Journey Mapping for New Product Launch
Nichola Wolfe
Directed the customer experience strategy for the national roll out of smart meters to residential homes across Ireland
Analysed all impacted customer journeys to identify opportunities for improvement across web, portal and applications
Strategically advised senior board members on recommended changes to additions to customer journeys
Launched several new product features and improvements across web, customer portal and mobile application
Client name protected due to NDA
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Posted Nov 28, 2023
Improved user experiences and implementation of new product features for the national Smart Meters program's customer experience.
