User Signup/Onboarding flow with Personalized experience
Background: Why Fundit Matters
Fundit is mobile crowdfunding platform designed to simplify global fundraising. It combined campaign creation, peer sharing, milestone tracking, and secure payouts into one intuitive app. With growing competition in the crowdfunding space, the team aimed to create a cohesive product that users would return to daily.
Key Challenges
Fundit offered powerful tools but lacked a polished, user centered experience:
Feature Overload: Too many options were visible upfront, causing confusion.
Low Discoverability: Critical actions, creating campaigns, sharing, pledging, were buried.
Poor Retention: Users installed the app but rarely returned due to friction.
No Data Driven Focus: Roadmap decisions lacked insight from real user behavior.
Donation Flow
My Role
As Lead Product Designer, I led the full redesign:
Defined persona based flows (creators, donors)
Architected information flow and navigation structure
Built a modular design system
Ran usability tests, integrated micro feedback
Collaborated closely with engineering for seamless handoff
Campaign Set up/ Creation Flow
The Process
1. Discovery & Research
Interviewed 12 users, segmented by role
Benchmarked against Kickstarter, GoFundMe, Patreon
Pinpointed friction in campaign setup and sharing
Insight: Funders needed clarity and trust; campaign creators wanted seamless sharing. This guided all subsequent design choices.
2. Information Architecture
Introduced a bottom tab nav: Home, Discover, Create, Donation, Profile
Within Home: tabs for Featured, My Campaigns, Trending
Designed drawer overlays for campaign details and updates
This reduced dropout during key tasks and simplified navigation.
3. UI & Microinteraction Design
Built a clean, trust focused UI with dark and soft neutrals
Introduced consistent modules and components for cards, forms, and progress meters
Added micro interactions:
Steps during onboarding boosted activation by 47 %
Haptic feedback, animated success cues, and button taps under 400 ms improved clarity
Design Handoff
Provided reusable design tokens and auto layout components
Delivered annotated flows and held weekly syncs
Reduced bug cycles and improved release velocity by 25 %
Withdrawal Flow / Request
MetricOutcome
+44 % in feature engagement : More users pledged, shared, created campaigns
+36 % retention improvement: Day‑7 and Day‑30 retention climbed‑
28 % task friction: Faster pledge and campaign creation flows
Scalable Design Structure: Built for future enhancements like installment pledging
Payout transaction history /Details and Notification
Reflection
This project reaffirmed that complexity must be tamed, not avoided. By focusing on user trust and clarity, embedding meaningful micro feedback, and refining flows with data, Fundit transformed from a cluttered toolbox into a daily companion for communal giving. The design evolved from feature heavy to human centered, giving users space, confidence, and joy in contributing or raising their causes.
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Posted Jun 16, 2025
Redesigned Fundit, a crowdfunding app, to boost clarity, trust, and retention by simplifying campaign creation, pledging, and donor engagement.