Integrating AI to Enhance Customer Support
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📌 Enhancing Customer Experience with AI
Resolved 95% of customer billing inquiries in 24-72 hours by collaboration with cross-functional teams in the finance, product and engineering dept.
Utilized Co-pilot for create a well tailored email with clarity and empathy to communicate resolution to customer.
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Posted Feb 3, 2025
Sharon led a project to integrate AI tools into the customer support system of a fintech company, resulting in faster ticket resolution.
Efficient Product Onboarding for SaaS Solutions
CERTIFICATIONS AND TRAININGS
Customer and Product Support Specialist for Fintech & SaaS