Efficient Product Onboarding for SaaS Solutions
📌 Streamlining Onboarding & Support Processes
Developed a structured onboarding guide for new Azure users, cutting onboarding time by 50%.
Assisted junior support agents and team members on AI tools and resources, leading to improved ticket resolution efficiency as a team.
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Posted Feb 3, 2025
Sharon developed and implemented a streamlined onboarding process that significantly increased user adoption rates for a SaaS products.
CERTIFICATIONS AND TRAININGS
Customer and Product Support Specialist for Fintech & SaaS
Integrating AI to Enhance Customer Support