Customer and Product Support Specialist for Fintech & SaaS
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📌 Optimizing Azure Billing Support
Reduced billing discrepancies by 30% through improved support ticket workflows using Microsoft Dynamics 365, Microsoft Outlook and teams.
Assisted in Utilizing AI-powered support tool Co-pilot that decreased resolution time by 40%.
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Posted Feb 3, 2025
Sharon revamped the billing operations by leveraging CRM systems like Microsoft Dynamics, Azure portal and Copilot.
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Clients
Microsoft
Integrating AI to Enhance Customer Support
Efficient Product Onboarding for SaaS Solutions
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